Support

Help with connecting, notifications, and purchases

The fastest way to reach the developer is email: oikon48@gmail.com. Please include your app version (Settings → About) and, for connection problems, whether you use sentry.io or a self-hosted server. Never include your auth token in an email.

Connecting your account

Creating a token

In Sentry, open User settings → Personal Tokens (on self-hosted: the equivalent auth token settings) and create a new token.
Choose scopes. For read-only browsing: org:read, project:read, event:read. To triage from the app, add event:write (resolve, archive, assign, priority) and member:read (assignee picker).
Copy the token and paste it into Tracebell's connect screen. Scopes cannot be changed after creation — if you picked too few, create a new token.

Self-hosted servers

Choose "Self-hosted" on the connect screen and enter your server's URL. The app uses the same API paths as sentry.io. Your server must be reachable from your phone (directly or via VPN) over HTTPS.

Common issues

"Token invalid" right after pasting — check for truncation or extra whitespace; tokens are long. On self-hosted, also confirm the URL has no path after the host name.
Buttons greyed out (resolve/assign) — your token is missing event:write or member:read. Create a new token with those scopes.
Everything worked and suddenly stopped — the token was probably revoked or your organization membership changed. Reconnect with a fresh token.
Lists feel slow or stop refreshing — Sentry applies rate limits per endpoint. The app backs off automatically and resumes when the limit resets.

Push notifications

Everyone gets a heads-up notification for new issues and a weekly summary. Real-time delivery of every event (created, regressed, resolved) and event-type selection require Tracebell Advanced. Setup is the same for both:

In Tracebell, open Settings → Notifications and copy your personal relay URL.
In Sentry, open Organization settings → Developer Settings and create an Internal Integration. Paste the relay URL as the webhook URL and enable the issue webhooks and/or alert-rule actions you want.
Back in the app, choose which projects, levels, and event types should notify you, then send a test notification.

Creating an Internal Integration typically requires an Admin, Manager, or Owner role in the organization. If you are a Member, ask an owner to set it up, or use the app without push.

Privacy note: the relay never holds your Sentry token, and you can keep issue titles out of it entirely — see the privacy policy.

Purchases

Plans: Tracebell Advanced is available monthly (¥500 / $2.99), annually (¥4,000 / $24.99, 14-day free trial), or as a one-time lifetime purchase (¥9,700 / $99.99). Tips in the app support development and unlock nothing.
Restore: Settings → Tracebell Advanced → Restore Purchases (use the same Apple account).
Cancel: subscriptions are managed in your App Store account settings, not in the app.
Refunds are handled by Apple at reportaproblem.apple.com.

Feature requests and bugs

Email oikon48@gmail.com with what you expected and what happened. Screenshots help — but please blur anything sensitive first.

Tracebell is an independent, unofficial client and is not affiliated with Functional Software, Inc. For problems with Sentry itself (your account, billing, data), contact Sentry's own support.